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Setup and connections

Your mailbox connection needs reconnecting

Settings shows Needs reconnecting beside your mailbox, or firm email that used to go out from your address uses the firm's platform address instead. Reconnect the personal mailbox, then check the identity shown before sending.

For firm teamsReviewed

What to do

  1. Open Settings, then My connections, and find the mailbox card with your address. Firm-wide services are managed separately under Connected services. Navigation can differ by deployment; ask your firm administrator if the personal connection card is unavailable.
  2. Choose Reconnect and sign in again with the same account. Grant the same permissions you granted the first time; a narrower grant reconnects but takes capabilities away.
  3. Check that the card reads Sending as, followed by your address. That is the only state that means it is working.
  4. If delivery verification is offered, review the requested permission before granting it. Without delivery verification, an interrupted send can have an unknown outcome. Check the provider's sent mail before deciding whether to send again.

What you should see

The personal connection identifies the address that will send. If it still needs reconnecting, report the displayed error without sending credentials.

Limits and unresolved problems

The provider grant belongs to the mailbox owner; reconnecting firm credentials does not repair it. Calendar-file export is separate. This guide does not establish that Google or Outlook calendar synchronization is available for your firm.

Product scope and requirements

Related guides

Still need a hand?

Record the screen, time, displayed status and steps you tried. Use your signed-in support route or contact your firm administrator. Do not include credentials or confidential documents in a public message.

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